We are happy to refund your goods on the criteria below; we unfortunately do not offer exchanges at this time. If you wish to receive a different size a new order will have to be placed online.

  1. Once you have received your goods the returns request form must be filled out within 30 days of receipt of the goods.

  2. The goods need to be complete and undamaged with the original packaging.

  3. We offer free returns within the UK. The details of how to complete your return will be given via email once you have filled out the returns form.


  1. If your item is faulty, we will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact us first regarding any damaged or faulty items.

If your return matches the above criteria, the next step is to use the form on this page to request a RAN and initiate the returns process. After this an automatic email will be sent to you which will let you know what to do next. For full details regarding refunds and/or exchanges please see our Terms & Conditions.

If you wish to return your goods please complete the form to obtain a valid Returns Authorisation Number (RAN).

You must enter the email address you used when ordering. Returns will not be accepted without a valid RAN (Returns Authorisation Number).

Enter your order details

Fields marked (*) are mandatory

By clicking Request RAN on this page you are agreeing to our Terms & Conditions.

Returns Address

Here is the returns address for all orders

Internet Fusion Group, Unit 6,
North Kettering Business Park,
Hipwell Road,
NN14 1UA,
United Kingdom,